These Terms of Service (“Terms”) govern your access to and use of the ToneGrid platform, operated by InterSpace Distribution Limited, a company registered in Nigeria with offices in Port Harcourt, Rivers State (“Company,” “we,” “us”).
- “Platform” means the ToneGrid white-label music distribution software-as-a-service, including all APIs, dashboards, portals, and related tools.
- “Client” (or “you”) means the entity or individual that subscribes to and uses the Platform.
- “Tenant” means a white-label instance of the Platform operated under the Client’s brand.
- “End User” means any artist, label, or individual who accesses the Platform through a Client’s Tenant.
- “Content” means audio files, metadata, artwork, and any other material uploaded to the Platform.
- “DSP” means a digital service provider (e.g., Spotify, Apple Music, Boomplay) to which Content is delivered.
By creating an account, accessing the Platform, or using any part of the Service, you agree to be bound by these Terms, our Privacy Policy, and any applicable Service Level Agreement. If you do not agree, do not use the Platform.
You represent that you have the legal authority to bind the entity on whose behalf you are creating an account, and that you are at least 18 years of age.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at security@tonegrid.com of any unauthorized use.
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or distribute Content that infringes third-party rights.
ToneGrid provides:
- White-label music distribution infrastructure with customizable branding
- Automated delivery to 150+ digital service providers
- Royalty calculation, split management, and payout processing
- Analytics, reporting, and fraud detection tools
- RESTful API access (subject to plan limits)
- Multi-tenant architecture with data isolation
Service availability and features vary by subscription plan. See pricing for current plan details.
You retain all ownership rights to Content uploaded to the Platform. By uploading Content, you grant ToneGrid a non-exclusive, worldwide license to store, process, transcode, and deliver that Content to DSPs on your behalf.
You represent and warrant that you own or have obtained all necessary rights, licenses, and clearances for all Content uploaded, including master recordings, compositions, artwork, and — where applicable — the commercial output rights from any AI tools used in the creation of such Content.
ToneGrid’s name, logo, and platform code remain the exclusive property of InterSpace Distribution Limited. White-label branding does not transfer any IP rights in the underlying Platform.
AI-Generated Content
ToneGrid accepts AI-generated and AI-assisted music subject to the requirements set out in our AI Music Policy. By distributing AI-generated Content through ToneGrid, you represent that the AI tool used has obtained all necessary rights to permit commercial distribution of its output, and that you have complied with all relevant disclosure and metadata requirements. ToneGrid does not accept Content generated using AI platforms that have not secured appropriate licensing agreements with rights holders — including, at present, Suno AI. Refer to the AI Music Policy for the full list of excluded platforms and requirements.
Copyright Infringement & DMCA
ToneGrid responds to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512) and our DMCA Policy. If you believe Content distributed through ToneGrid infringes your copyright, please submit a takedown notice to dmca@tonegrid.pro in accordance with that policy.
Fraudulent & Infringing Content
Distribution of infringing, fraudulent, or deceptive Content — including content that artificially inflates streaming figures — is a material violation of these Terms. Such violations are governed by our Anti-Fraud Policy, which sets out the warning and escalation system ToneGrid applies before account suspension or termination. ToneGrid reserves the right to immediately remove Content and withhold associated royalties pending investigation.
Subscription fees are billed monthly or annually in advance, as selected at sign-up. All fees are in US Dollars unless otherwise stated. Fees are non-refundable except where required by applicable law.
We reserve the right to change pricing with 30 days’ written notice. Existing annual subscriptions will not be affected until renewal.
Late payments may result in service suspension after a 7-day grace period. Accounts suspended for non-payment may be reactivated upon settlement of outstanding balances.
ToneGrid collects royalties from DSPs on behalf of Clients. Royalties are calculated based on actual DSP reports and are subject to a platform revenue share as specified in your subscription agreement.
Royalty statements are generated monthly and available within the Platform dashboard. Payouts are processed within 30 days of statement generation, subject to minimum payout thresholds.
ToneGrid is not responsible for delays or discrepancies in DSP reporting. We report what DSPs report to us.
ToneGrid targets 99.9% uptime for all production services, measured monthly. Scheduled maintenance windows (announced 48 hours in advance) are excluded from uptime calculations.
In the event of SLA breach, Enterprise clients may be eligible for service credits as defined in their individual agreements. Service credits are the sole and exclusive remedy for downtime.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TONEGRID’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities, even if advised of the possibility of such damages.
We do not guarantee that Content will be accepted by any specific DSP, or that streaming revenues will meet any particular threshold.
Either party may terminate the agreement with 30 days’ written notice. Upon termination:
- Active DSP deliveries will be maintained for 90 days to allow transition
- Outstanding royalties will be paid according to normal payout schedules
- Content will be available for export for 60 days after termination
- After the export period, Content and data will be permanently deleted
Termination for Cause
ToneGrid may suspend or terminate a Client’s account immediately, without prior notice, in the following circumstances:
- Distribution of Content that infringes third-party intellectual property rights
- Fraudulent streaming activity or manipulation of DSP royalty systems
- Distribution of Content generated by an AI platform that has not secured proper rights clearances (see AI Music Policy)
- Violation of any DSP’s Terms of Use
- Non-payment of subscription fees beyond the 7-day grace period
Warning System
Where a violation does not require immediate termination, ToneGrid applies the two-warning system described in our Anti-Fraud Policy. A Client will receive up to two formal warnings before ToneGrid considers account termination, except in cases of extreme or repeated violations that materially harm ToneGrid’s DSP relationships or legal standing. Warnings are issued within 3 business days of a violation being discovered. ToneGrid maintains the right to terminate at any time at its sole discretion regardless of the number of prior warnings.
Royalties on Termination
Royalties associated with Content removed due to fraud or infringement will be withheld in escrow for a period of 24 months in accordance with DSP contractual requirements. Royalties due on legitimately distributed Content will be paid on the normal schedule after final statement generation.
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved through arbitration in Port Harcourt, Rivers State, under the Arbitration and Conciliation Act (Cap A18, LFN 2004).
For clients outside Nigeria, disputes may alternatively be resolved under the ICC Arbitration Rules, with the seat of arbitration in Lagos, Nigeria.
We may update these Terms from time to time. Material changes will be communicated via email and/or in-platform notification at least 30 days before they take effect.
Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.